Return Policy
IP ship stock to you on the pre-condition that you accept these Terms and Conditions.
We provide stock ONLY on a firm sale or sale-or-return basis.
We guarantee shipment to you within five working days of receiving your order.
Our normal trade discount is 40% on minimum orders of five copies for each title.
We offer larger discounts for full box orders and for firm sale orders on quantities of 10 copies per title or more.
If you want to order less than these minimums, we reduce your discount to 30%. Orders less than the minimum are also firm sale only.
Postage and handling
IP will pay freight charges to your store on invoices of $165 or more. More than one title can be ordered on a single invoice to reach this minimum amount to qualify for free shipping. If you decide to return stock, you must pay the freight.
You must pay for a minimum of five titles on invoices for which a return is requested. Alternatively, IP will deduct the small orders surcharge and freight on the shipment to your bookshop from any returns credit.
On sale-or-return orders, you may request a return for credit on your account up to six months from the date of the invoice. Requests for Return must be emailed or faxed to IP for approval in advance of stock being returned. For credit to be applied to your account, we must receive the stock in saleable condition. When you return stock, you are still responsible for paying any postage and handling charges that applied on the original invoice. Please note that IP does NOT provide refunds, except by prior arrangement for festival and launch events.
Damaged Stock
IP takes special care in packing all consignments, but we recognise that stock can be damaged in transit. If this happens, please inform us immediately upon receiving the damaged goods. We will need you to email us a photo of the damaged box AND product so that we can submit this as evidence to the shipping agent. We do not require return of the damaged goods if you meet this condition.
IP ships stock to new and existing customers in good faith, and we expect you to pay for that stock promptly. We must receive your payment by the end of the month following the month in which we shipped the stock to you. Essentially, that gives you up to 60 days interest-free stock.
If you fail to pay for the stock by that deadline, we will send you a reminder when you are 30 days overdue. We appreciate that you are as busy as we are and sometimes deadlines are forgotten. However, if you do not pay by the end of that month, we will begin to apply an Account Service Fee of $11 (GST-inclusive) or 1% of the value of the unpaid invoice, whichever is greater, per month to your account retroactive to the month in which your account becomes overdue.
In the rare cases where a bookshop fails to pay its account within six months of the due date, IP will suspend its credit, and all subsequent orders will require payment in advance. This includes cases in which the bookshop pays for the stock, but ignores outstanding freight and/or Account Service Fees.
The best way to avoid service charges and to maintain your credit with us is to do the right thing and pay your account on time.
You have several options for payment.
We prefer payment by Electronic Funds Transfer (EFT). Our Australian EFT details are: Account Name: Interactive Publications; Account Number 161114670; Suncorp Bank, Carindale S/C; BSB 484-799. Ensure that you specify your invoice number as a reference. IP maintains bank accounts in New Zealand, the USA and Canada and can accept payments in those currencies at current conversion rates upon request.
You can also pay by cheque or money order in favour of Interactive Publications Pty Ltd or IP.
We accept credit card payments (Visa, Mastercard) or PayPal. A 2% surcharge applies on domestic orders and a 4% surcharge on foreign transactions. If you prefer to fax us your credit card details, our number is +61 7 3324 9319.
For credit card transactions please note that we currently process orders manually, so it may take several days for your account to be charged. We do not accept cheques drawn on a foreign bank.
Thank you for ordering from IP. We look forward to a long and beneficial partnership with you.
